Return and refund policy

You have 365 days from the day you receive your order to return it for a full refund — no questions asked.

Your legal right to cancel

As a consumer in Norway, the EU/EEA or the United Kingdom, you have the right to cancel your purchase without giving a reason within 14 days after you, or someone you have chosen, receive the goods. If goods from the same order arrive separately, the period runs from receipt of the last item.

Give us a clear statement that you wish to cancel, for example by email to info@vokshus.com or by post to Vokshus, Rådjursstigen 1, 170 76 Solna, Sweden. You may use our cancellation form, but you do not have to. Please include your order number if available so we can find your purchase. You do not need an authorisation number from us to exercise your right to cancel.

When exercising your legal right to cancel, send the goods back without undue delay, no later than 14 days after telling us. You choose the carrier and pay the direct return postage. We do not provide a return label. If we sent the wrong goods or there is a fault for which we are responsible, we pay the necessary return postage.

Return address: Vokshus, c/o Elias Sabir, Rådjursstigen 1, 170 76 Solna, Sweden. Pack the goods securely.

When you exercise your legal right to cancel, we refund you without undue delay, no later than 14 days after you tell us. We may withhold reimbursement until we receive the goods back or you provide evidence that you have sent them back, whichever happens first. A proof-of-postage receipt or tracking showing that the carrier has received the parcel can provide that evidence. When you return the whole order, the refund includes standard delivery costs, uses the same payment method and carries no refund fee.

You may inspect the goods as you would in a shop. Original packaging is not required to exercise your right to cancel. Your legal rights concerning faulty goods apply independently of cancellation rights and our 365-day guarantee.

Our 365-day guarantee

The 14-day deadline for sending the goods back applies to your legal right to cancel. It does not shorten our 365-day guarantee.

Conditions

• The product should be unused or only lightly used.
• Original packaging is appreciated but not required.
• You cover the return shipping cost, unless the product was delivered incorrectly or arrived damaged.

The refund is processed within 14 days of you telling us that you are withdrawing from the purchase. We may withhold the amount until we have received the item back, or until you have provided proof that it has been sent, whichever happens first.

Refunds

Refunds are issued to the original payment method. For Klarna purchases, refunds are processed via the Klarna portal.

A tracking number or a proof-of-postage receipt from the carrier counts as evidence that the item has been sent.

Damaged or incorrect orders

Email info@vokshus.com immediately. We'll cover return shipping and send a replacement free of charge.

Contact

Email: info@vokshus.com
We respond within 1–2 business days.

Payment disputes

A reversal of payment through a bank, card provider, Klarna or PayPal does not necessarily settle every right and obligation under the purchase contract. If you keep the goods, we may only request payment or their return where there is a legal basis. Any payment claim must be explained in writing. Debt collection may only be used when the legal conditions are met; a genuinely disputed claim must not be pursued through ordinary debt collection. You retain the right to complain and dispute a claim. We do not seek double payment.

Applicable law and complaints

The contract is governed by Swedish law. This does not limit mandatory consumer rights under the legislation that applies to you in your country of residence, or your right to have a dispute heard by a competent court or dispute resolution body.

Contact info@vokshus.com and we will try to find a solution. Norwegian consumers can get help from Forbruker Europa when buying from us in Sweden. For cross-border purchases within the EU/EEA, you can contact the European Consumer Centre in your country.