Shipping policy

This policy applies to orders placed from the United Kingdom. Nothing here takes away your legal rights. If anything in this policy ever conflicts with UK consumer law, the law wins.

Where we ship

We ship to all of the United Kingdom: England, Scotland, Wales and Northern Ireland, at the same price.

Delivery charges

Order total	Delivery
Under £33	£5
£33 and over	Free

The exact delivery charge is always shown at checkout before you pay.

Delivery times

Delivery to the United Kingdom normally takes 7 to 10 days. We will deliver within 30 days of the contract at the very latest.

If we miss that, you can give us a further reasonable period in writing. If we miss that too, you can end the contract and we will refund everything you have paid. You can end the contract straight away if you told us before ordering that delivery by a certain date was essential, or if we refuse to deliver.

Nothing to pay when your parcel arrives

There is nothing extra to pay at the door. No customs duty, no import charges and no courier handling fee. If any such charge is ever raised against you, send us the receipt and we will refund it.

Who carries the risk

The goods stay our responsibility until they are physically in your hands, or in the hands of someone you have named. If a parcel is lost or damaged on the way to you, that is ours to put right, not yours.

If a parcel is late, lost or damaged

Email info@vokshus.com with your order number and we will send a replacement or refund you. There is no deadline for telling us. Photos help us chase the carrier, but they are not a condition.

Tracking

A tracking link arrives by email once your parcel is dispatched. If you have had no tracking information within 3 business days of ordering, email info@vokshus.com.

Delivery addresses

Please check your delivery address at checkout. If a parcel comes back to us because the address given was wrong or incomplete, we will contact you to arrange re-delivery, and a further delivery charge may apply.