Returns and refunds

There are three ways to send something back. Two of them are your legal rights under UK law and we can never take them away. The third is a promise we add on top.

1. You changed your mind: 14 days

You can cancel for any reason within 14 days of receiving your order, without giving a reason. If your order arrives in more than one parcel, the 14 days start on the day the last parcel arrives.
  1. 1
    Tell us in writing

    Email info@vokshus.com with your order number. Any clear statement that you want to cancel is enough.

  2. 2
    Post it back within 14 days

    Send it to Vokshus, Rådjursstigen 1, 170 76 Solna, Sweden. Choose any carrier you like. You pay the postage when you have simply changed your mind.

  3. 3
    You get your money back

    Within 14 days of us receiving the parcel, or within 14 days of you showing us proof that you posted it, whichever comes first. Same payment method you used, and we never charge a fee for refunding you.

Your refund includes the standard delivery charge you paid when you ordered. You are welcome to handle and inspect the bag as you would in a shop. If you handle it more than that and its value drops, we may deduct that amount.

2. Something is wrong with it: 30 days

If the goods are faulty, we pay the cost of returning them from the United Kingdom. These are your rights under the Consumer Rights Act 2015, they are separate from section 1, and we cannot limit them.
  • Up to 30 days after delivery: reject the goods and get a full refund.
  • After 30 days: ask for a repair or a replacement. We pay for it and we do it within a reasonable time.
  • If a repair or replacement does not fix it, or neither is possible, choose either a price reduction or a refund.
  • If a fault appears within six months of delivery, it is treated as having been there when the goods were delivered, unless we can show otherwise.
Email info@vokshus.com and tell us what is wrong. You do not need a form, a reference number or the box it came in.

3. Our 365-day promise

If the bread bag simply does not suit you, email us within 365 days of delivery and we will refund you in full once it reaches us. This is a voluntary promise on top of your legal rights, never instead of them and never shorter than them. You pay the postage for this one, since it goes beyond what the law requires.

Where to send it

Vokshus, Rådjursstigen 1, 170 76 Solna, Sweden. Email info@vokshus.com. We normally reply within 24 hours on weekdays.
My parcel arrived damaged. What now?

Tell us and we will send a replacement or refund you. Your parcel is our responsibility until it is physically in your hands, so damage on the way to you is ours to put right, not yours. There is no deadline for telling us. Photos help us chase the courier, but they are not a condition.

Do I need the box it came in?

No. Any packaging that gets the bag back to us safely is fine.

My parcel never arrived.

Email info@vokshus.com with your order number. A parcel lost on the way to you is our loss, not yours, and we will send a replacement or refund you in full.

Is there a cancellation form?

There is, and you are welcome to use it, but you do not have to. It is section 6 of our terms of sale.