Refund policy

Return and refund policy

This policy applies to orders placed from the United Kingdom. Nothing here takes away your legal rights. If anything in this policy ever conflicts with UK consumer law, the law wins.

There are three ways to send something back. Two of them are your legal rights and we cannot limit them. The third is a promise we add on top.

1. You changed your mind: 14 days

You can cancel for any reason within 14 days of receiving your order, without giving a reason. If your order arrives in more than one parcel, the 14 days start on the day the last parcel arrives.

Tell us in writing. Email info@vokshus.com, or write to the address below. Any clear statement that you want to cancel is enough.
Send the goods back within 14 days of telling us, to Vokshus, Rådjursstigen 1, 170 76 Solna, Sweden. You pay the cost of returning them.
We refund within 14 days of receiving the goods back, or within 14 days of you showing us proof that you posted them, whichever comes first.

Your refund includes the standard delivery charge you paid when you ordered, it goes back to the payment method you used, and we never charge a fee for refunding you. You are welcome to handle and inspect the goods as you would in a shop. If you handle them more than that and their value drops, we may deduct that amount.

2. Something is wrong with the goods: 30 days

We are under a legal duty to supply goods that are of satisfactory quality, fit for purpose and as described. Under the Consumer Rights Act 2015 you have the following rights, and we cannot limit them.

Up to 30 days after delivery: reject the goods and get a full refund.
After 30 days: ask for a repair or a replacement. We pay for it and we do it within a reasonable time.
If a repair or replacement does not fix it, or neither is possible, choose either a price reduction or a refund.
If a fault appears within six months of delivery, it is treated as having been there when the goods were delivered, unless we can show otherwise.
We pay the cost of returning faulty goods, including postage from the United Kingdom.

Email info@vokshus.com and tell us what is wrong. You do not need a form, a reference number or the box it came in.

3. Our 365-day promise

If the bread bag simply does not suit you, email us within 365 days of delivery and we will refund you in full once it reaches us. This is a voluntary promise on top of your legal rights, never instead of them and never shorter than them. You pay the postage for this one, since it goes beyond what the law requires.

Return address

Vokshus, Rådjursstigen 1, 170 76 Solna, Sweden

How refunds are paid

Refunds go back to the payment method you used. Klarna refunds are processed through the Klarna portal.

If a parcel is lost or damaged on the way to you

The goods stay our responsibility until they are physically in your hands. Email info@vokshus.com and we will send a replacement or refund you. There is no deadline for telling us.

Complaints

Email info@vokshus.com and put "Complaint" in the subject line. We aim to reply within 24 hours on weekdays and to resolve the matter within 14 days. We are not a member of an alternative dispute resolution scheme. If you would like free, independent advice you can contact Citizens Advice at citizensadvice.org.uk.