Return and refund policy

You have 60 days from the day you receive your order to return it for a full refund — no questions asked.

How to return

1. Email us at info@vokshus.com with your order number and reason for return.
2. We'll reply within 1–2 business days with the return address and shipping instructions.
3. Pack the item securely and send it back via your preferred carrier.
4. Your refund will be processed within 14 days after we receive the return.

Conditions

• The product should be unused or only lightly used.
• Original packaging is appreciated but not required.
• You cover the return shipping cost, unless the product was delivered incorrectly or arrived damaged.

Refunds

Refunds are issued to the original payment method. For Klarna purchases, refunds are processed via the Klarna portal.

Damaged or incorrect orders

Email info@vokshus.com immediately. We'll cover return shipping and send a replacement free of charge.

Your rights

This policy is in addition to your statutory consumer rights under Norwegian, Swedish, Danish, Finnish, and Icelandic consumer law. EU/EEA customers have an unconditional 14-day right of withdrawal under distance-selling regulations — our 60-day window extends that voluntarily.

Contact

Email: info@vokshus.com
We respond within 1–2 business days.