Shipping policy

This policy describes where we ship, what it costs, and how long it takes.

Where we ship

We ship to 60 countries worldwide, including the United States, Canada, Australia, Switzerland, and Japan.

Shipping rates

The delivery charge and any free delivery are shown at checkout before you pay, based on your delivery address and the items in your cart.

Delivery times

Estimated delivery times after dispatch:

United States, Canada: 7 to 14 days
Australia, New Zealand: 7 to 14 days
Switzerland, Japan: 7 to 14 days
All other destinations: 7 to 14 days

Orders placed before 14:00 CET on business days are typically dispatched the same or the next business day. Delivery times are estimates and are not guaranteed.

Carriers

We ship with established international carriers, and your national postal service makes the final delivery. You will receive a tracking link by email once your parcel has been dispatched.

Taxes and customs

Prices at checkout are shown in US dollars and do not include import duty or local sales tax. Whether anything is due when the parcel arrives is decided by the country it is delivered to.

Customs duty and import charges may be added by your local customs authority when the parcel arrives, and any such charge is payable by you. The amount is set by your own country, so we cannot tell you in advance what it will be.

Tracking your order

You will receive a tracking link by email once your parcel is dispatched. If you have not received tracking information within 3 business days of placing your order, please contact info@vokshus.com.

Lost or damaged parcels

If your parcel is delayed, lost, or arrives damaged:

Contact us within 14 days of dispatch at info@vokshus.com.
Include your order number, a brief description, and (if damaged) photos.
We will investigate with the carrier and arrange a replacement or full refund.

Incorrect addresses

Please double-check your shipping address at checkout. We are not responsible for parcels returned to us due to incorrect or incomplete addresses provided by the customer. Re-shipment to a corrected address may incur additional shipping charges.